Support
Join Our Community
Get quick help from other users and the Video Painter team in our Discord server. The #help channel is the fastest way to get assistance with technical issues, questions, or creative advice.
Join DiscordLicense Management
You can manage your license activations and reset device limits through your Lemon Squeezy account dashboard.
To deactivate a device:
- Log in to your Lemon Squeezy account at app.lemonsqueezy.com
- Navigate to "My Orders" and find your Video Painter purchase
- Click "Manage License" to view activated devices
- Click "Deactivate" next to any device to free up that activation slot
You can also deactivate devices directly from the File menu in Video Painter (requires internet connection).
Email Support
Still need help? Our support team is here to assist you. And.. by 'team' I mean just me. It's just one person behind the curtain. Thanks for your patience.
Contact us at: support@videopainter.ca
I'll try my best to respond within 24 hours Mon-Fri.
Social Media
We'd love to see your Video Painter creations. Tag us or use #videopainterapp so we can share with our followers.
Report a Bug
Found a bug or have a feature request? Let us know!
Email details to support@videopainter.ca with:
- Description of the issue
- Steps to reproduce
- Your macOS version
- Video Painter version (found in About menu)
- Screenshots or screen recordings if applicable
Need a Custom Version of Video Painter?
Bespoke versions and visual libraries of Video Painter are available. Whether you need specific features for your installation, custom integrations, or specialized functionality for your venue or project, get in touch.
Contact Us